Privacy Policy

1. Introduction

Maxus Cinemas (“we,” “our,” or “us”) is committed to respecting and protecting the privacy of our patrons and website visitors. This Privacy Policy outlines the types of personal information we collect, how it is used, stored, and protected when you access our website, purchase tickets, or interact with our guest services.

2. Information We Collect

We may collect information directly from you when you interact with our platforms:

• Personal Contact Data: Name, email address, mobile number, and city preferences.
• Booking Transactions: Movie selection, showtimes, seat selections, transaction IDs, and food & beverage orders.
• Technical & Device Data: IP address, browser type, device identifiers, and browsing patterns collected via essential cookies and analytical tools.

3. How We Use Your Information

Your data is processed strictly for legitimate operational purposes, including:

• Delivering e-tickets, booking confirmations, and transactional SMS/email notifications.
• Processing customer support requests, refunds, and lost item inquiries.
• Sharing movie alerts, showtime updates, and promotional offers (only when explicitly consented).
• Enhancing website security, optimizing page load performance, and preventing fraudulent transactions.

4. Data Security & Storage

We employ industry-standard encryption protocols (SSL/TLS) and secure database architectures to safeguard your personal data. Payment transactions are processed directly by certified RBI-compliant payment aggregators (e.g., Razorpay, PayU, BookMyShow); Maxus Cinemas does not store raw credit/debit card numbers or CVV codes on our servers.

5. Contact Data Protection Officer

If you have questions regarding this Privacy Policy or wish to exercise your data rights (including data deletion or correction requests), please write to our privacy desk at privacy@maxuscinemas.com.