Refund & Cancellation Policy

1. Online Ticket Cancellations

Online ticket cancellation eligibility depends on whether cancellation was selected during the booking checkout flow (via BookMyShow or authorized ticketing partners):

• Cancellable Bookings: If cancellation insurance or eligible cancellation was enabled, tickets may be cancelled up to 2 hours prior to the scheduled showtime.
• Non-Cancellable Bookings: Standard tickets booked without cancellation options cannot be cancelled, exchanged, or refunded once confirmed.

2. Screening Cancellation or Technical Disruption

In the rare event that a movie screening is cancelled or terminated prematurely due to unforeseen technical defects, power outages, or regulatory mandates:

• Guests will be provided with a 100% refund of the ticket value or complimentary exchange passes for an alternative show of their preference.
• For online bookings, automatic refunds are initiated to the source payment method within 5–7 business days.

3. Failed & Duplicate Transactions

If amount was debited from your bank account or UPI handle but no booking confirmation was generated, the debited amount is reversed automatically by your banking provider within 48 to 72 banking hours.

4. Contact for Refund Disputes

For assistance regarding pending refunds or billing anomalies, please share your Transaction ID, Cinema Location, and Registered Mobile Number to support@maxuscinemas.com.